Why does John Lewis act as if it is higher than the legislation? | Cash

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In May possibly this 12 months, my partner bought me a pair of Sony in-ear headphones from a person of the John Lewis merchants in London.

I before long identified that they did not maintain their cost, and then a 7 days in the past they stopped charging at all. We are living close to Tunbridge Wells, so took them again to this retail outlet. We could not find the receipt, but we experienced our credit score card statement, showing the buy, and all of the packaging with the barcodes and John Lewis labelling. Nonetheless, the manager was really dismissive and stated John Lewis does not accept statements as proof of buy.

I have quoted them the Gov.uk internet site on accepting returns and offering refunds which claims proof could be a revenue receipt or other proof, such as a lender statement or packaging. But it won’t budge. Does it believe that it is higher than the legislation?
LH,
Tunbridge Wells

John Lewis is another organization the place we employed to obtain really couple of complaints but now, unfortunately, we get far more. At minimum it moved immediately to place issues suitable. It has stated you are right and a credit score card or lender statement can be employed to verify a buy. It apologised, offered a full refund, and is investigating how you had been misinformed … on 3 distinctive situations.

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