Amazon customers are being warned to watch out for a scam which could expose all your financial details and drain your bank account.
People are getting calls claiming to be from Amazon and saying your account has been hacked.
The call says something has been ordered in your name, using your details, and the caller then offers to help secure your account to prevent future fraud.
Sometimes the call claims you have been signed up to Amazon Prime and charged.
Anyone receiving a call like this is urged to put down the phone immediately, and definitely not follow any of the instructions.
One victim has already lost £25,000 thanks to the scam.
The call often starts with an automated system asking you to press 1, after informing you your account has been hacked.
This can either then connect you to someone who will try to get your bank details, or will connect you to a premium rate phone number.
If you end up speaking to someone, they will try to convince you to install a piece of software on your computer that will grant them full access to your machine.
They can then watch everything you are doing and harvest all your bank and credit card details – as well as accessing anything they want to on your computer.
A spokesman for Action Fraud, the UK’s national fraud reporting centre, said: “The public have to subscribe to Amazon Prime themselves, and would not be automatically subscribed.
“If the public do receive this call and are worried that they were subscribed, the advice around this would be from UK Finance’s ‘Take Five to Stop Fraud’ content.”
This includes hanging up and contacting Amazon via a number or customer service line advertised on the genuine website – as they will be able to inform you if you are subscribed to Prime.
Action Fraud also reminded to never give out private information or details over the phone, especially in relation to bank accounts.
Amazon said: “If you receive a suspicious phone call, email or text message claiming to be from Amazon, asking for payment, personal information or offering a refund you do not expect, please do not share any personal information, and disconnect any phone call immediately.
“You can report spam calls via Action Fraud. Please also note that Amazon will never ask for your personal information, or ask you to make a payment outside of our website.
“If you received an e-mail regarding an order or Prime membership, or anything that you don’t recognise, please forward the e-mail to firstname.lastname@example.org and then delete it. Do not click on any links in such emails.”
Pauline Smith, head of Action Fraud, said: “Unsolicited requests to remote access your computer should always raise a red flag. It’s easy to feel embarrassed when faced with unexpected or complex conversations but it’s okay to stop the discussion if you do not feel in control of it.
“If you’ve received an unexpected phone call, or other communication, stop and take a minute to think about whether an organisation would get in touch with you out of the blue in this way. Instead, contact them directly using a known email or phone number.”
Consumer rights group Which? also recommend hanging up immediately if you receive this kind of call, particularly as banks and retail companies don’t generally contact customers in this way.
If you’ve already been the victim of fraudulent activity such as this, you should report it to Action Fraud on 0300 123 2040 or use their online fraud reporting tool .