Train companies have agreed to give customers refunds for advance single tickets following the coronavirus outbreak.
Originally those who had purchased an advance single ticket could not get a refund on their ticket, instead you were given the choice to re-book your trip for a later date.
But now it’s been confirmed by Trainline that: “Train companies have now agreed to offer refunds on more Advance tickets”.
For those who purchased advance singles before 7am on Monday, March 23 can receive a full refund for their tickets, or you still have the option to change the travel dates if you wish.
If you booked your ticket through thetrainline.com then you need to sign into your account and go to ‘My Bookings’ or ‘My Tickets’ via the app. Then scroll down to ‘Manage my bookings’ and select ‘Refund my tickets’, which should now appear.
You’ll either automatically be refunded as it may have already been processed, or you will receive your refund within 28 days due to the high volume of customers requesting a refund.
If you booked your tickets through Avanti, East Midlands Railway, Northern Rail, Cross Country, Transport For Wales or any other company across the UK you should check individual websites on how to receive your refund.
To find out more information or to get your refund head to the thetrainline.com or contact the train company you booked your tickets through.