Tesco to limit online customers to 80 items per shop as coronavirus outbreak sees demand soar


Tesco has announced it will limit online customers to a maximum of 80 items per shop in an effort to make its products more widely available.

In an email sent to customers on Friday the supermarket said they were introducing the latest measure to “increase the number of customers we can safely deliver to”.

The restriction means if customers make a change to an existing online order or place a new one they’ll only be able to order up to 80 items.

But those with orders already scheduled who do not make any changes will able to keep their current basket even if it exceeds the new limit.

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The supermarket also announced it would begin bagging all items to “limit the amount of time customers and drivers need to spend on the doorstep”.

In the email the supermarket wrote: “As you know we’re currently experiencing a very high demand for our delivery and Click+Collect slots.

“We’re doing everything we can to increase the number of customers we can safely deliver to. That’s why we’ll be making some changes.

“From today we’ll be capping the number of items you can add to your online basket to 80.

“This means that if you make a change to an existing tesco.com order or place a new order you’ll only be able to order a maximum of 80 items.

“To help give everyone access to the essentials every product will still be limited to a maximum of three per customer.

“To help keep everyone safe you’ll start to see all of your orders arriving bagged.

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“This will also limit the amount of time customers and drivers need to spend on the doorstep.

“We’re at full capacity for the next few weeks and we ask those who are able to safely come to stores to do so instead of shopping online.

“This will help us to free up more slots for the more vulnerable.”

The new restrictions are just a few of the many changes being implemented by supermarkets during the coronavirus outbreak.

It was announced on Thursday that screens will be put up at checkouts at Tesco, M&S, Sainsbury’s and Asda to help limit contact between shoppers and staff.

You can see the full list of changes at every major supermarket here.

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