Tesco has apologised after a group of shielding workers at one depot had not been paid their full share of sick pay since January.
Workers at Tesco’s depot in Magor who are required to shield due to health conditions were left without full pay after “an error” in the payroll system; a claim which Tesco has confirmed.
Two of the shielding workers affected by the issue spoke with WalesOnline anonymously about the problems they have experienced. We’ve addressed them as Staff Member A and B.
Combined, the two staff members estimate that together they are owed more than £2000 in entitled pay from January onward.
“There’s been so many hurdles over the last month and we’ve just been constantly stumbling,” said Staff Member A.
The staff member said that they have raised the issue on numerous occasions with management since January, but that the issue remained unresolved throughout February and into March.
“They knew there was a problem, and I’m talking weeks ago, so surely by now it should have been rectified.”
However, they said, a problem has occurred with the last two months of payslips, affecting several members of staff at the depot, and that management at the site told them this was due to an error in the payroll system.
Tesco has also acknowledged the issue in a statement to WalesOnline, stating that “an error in our payroll system” left “a small number of colleagues at our Magor Depot who have been shielding” without the full pay they were entitled to.
It is understood that management has now identified how much money is owed to individuals affected by the issue and Tesco is in the process of returning any overdue money to employees “in their next scheduled pay or by direct bank transfer.”
However, Staff Member A claimed that the two payslips without full pay left them in a difficult situation.
“Looking at the bigger picture, it’s having a massive detrimental effect on my pension for the future. It could also affect my credit rating,” they said.
Staff Member B also said their payslip was hundreds of pounds short in January, February and March.
“This issue… should have been stopped straight away,” they said.
“We should not be chasing this three months down the line.”
They said that while they were lucky to be one of the “more fortunate” ones financially, it has still had an adverse impact on them.
“We’ve all got bills to pay. It’s just fortunate that I’ve got a little, not a lot, but I’ve got enough which can cover these bills for now.”
A Tesco spokesperson said: “Since the outbreak of Covid-19 the safety of colleagues has been our first priority. In line with the latest Government guidance, all clinically extremely vulnerable and high-risk clinically vulnerable colleagues will remain shielding at home, as well as higher-risk pregnant colleagues. All colleagues shielding will receive full pay.
“Due to an error in our payroll system a small number of colleagues at our Magor Depot who have been shielding have not received the full pay they were due. We have apologised to the colleagues affected and they will receive any overdue money in their next scheduled pay or by direct bank transfer.”