A Christmas presents scheme is being investigated by police following claims that families have been left out of pocket.
Parents said they have made payments to MWC World in Llanelli, over several months, for toys and other presents and had expected to receive them by the end of November.
However, mums and dads who participated in the scheme say they are becoming increasingly worried after their goods have failed to turn up and insisted their calls and messages are being ignored. MWC World’s website has also since appears to have been taken down.
WalesOnline has also tried to contact the firm but has not received a reply.
Parents Vee and Chris Pardoe, who have four children, said they forked out £172.
Full time mum Vee said: “I’m gutted. I don’t know what we’re going to do for Christmas presents now because we don’t have the money there.
“I have explained to my 14 year-old but I’m concerned about my six year-old because he’s into the magic of Christmas.
“We haven’t got the money to replace what we put in.”
MWC World describes itself as a “sole trading business operating since April 2017 that sells “toys, clothes and electricals such as mobile phones and consoles as well as other products.
It said on its Facebook page: “We offer finance too With No APR or Credit Checks! We’re a Llanelli local business working online and shipping as far as the Channel Islands currently. We sell a large range of products from clothing to electricals such as consoles. We also offer a payment scheme where costs are spread over a set period.”
Mr and Mrs Pardoe, who live in emergency accommodation in Llanelli, decided to sign up as they knew they would struggle to pay for Christmas presents.
“I paid a £24 deposit and the £10.32 a week since August to buy LOL Dolls, Monopoly, Pokemon toys and baby toys,” added Vee.
She said the toys she paid for should have been delivered last month. When she tried to contact the scheme she found the website down, the Facebook page switched to private and telephone messages went unanswered.
“It’s really stressful,” Chris added, “We don’t know what we’ll do now for Christmas.”
Other have also complained they have also paid money for items but not received them.
A post on the Spotted Llanelli Facebook page said:”Hi has anyone else ordered anything from MWC World? I’ve ordered £200 of vouchers and finished paying for them two weeks ago and I’m just being ignored.” The post has since received more than 200 replies experiencing similar problems.
Claire Plumhoff posted: “I also ordered from MWC. It was only for one item – £120 so not as much as some people. Does anyone have anymore info on this?”
Lucy Thomas responded to the chat: “I was meant to receive my thing well over a month ago and still nothing not getting any response.”
Lisa Marie O’Sullivan last week posted a screenshot of a message appearing to be from MWC, with no date on it saying :”Everything is still on track for orders at the end of the month. I’m here atm on my own with all the kiddies and there is not enough time in the day.
“Things are going on longer than planned. I’m here still working in the background. I know I’ve not replied to all of you but I’m getting through as many as I can during the day. I’m going to try to reply to the rest of you today and get everything sorted.”
Another screenshot of a message dated November 19 from MWC, was posted on November 27 by Karen Johnson. That message said: “I’m still dealing with a family issue, however I will respond back in the next 48-hours to you all.”
A post from the MWC Facebook page on November 12 suggested toys were arriving at the scheme at that time. That was the last post on the page.
However, despite a large number of complaints, some people had defended the scheme insisting it was reliable – with one saying they had ordered a PS4 which had arrived without any problems.
Dyfed-Powys Police said in a statement: “Police are investigating a Christmas savings scheme being run in Llanelli.
“A number of reports have been made since November 28 that people have paid money into a scheme but have not received the items they have ordered.
“Anyone who believes they might be affected by this, and has not reported it, is asked to contact Dyfed-Powys Police.”